Before you contact us
Many questions are answered in Study Basics, the How to Search guide, and the Frequently Asked Questions. If you still need help, reach out using the details below.
Contact
- Email: ctr-support@bmu.edu.bd
- Registry Office: Bangladesh Medical University, Shahbag, Dhaka 1000
- Hours: Sunday–Thursday, 9:00–17:00 (Asia/Dhaka)
What to include
To help us respond quickly, please include:
- The registration number (
BDCTR-YYYY-NNNNNN) if your question is about a specific record. - Your organization and PRS username if your question is about an account.
- A clear description of the problem and, if relevant, the page where it occurred.
Reporting a problem with a record
If you believe a public record is inaccurate, contact us with the registration number and the details you believe are wrong. We will refer the matter to the study's responsible party, who is accountable for the record.